Refund & Cancellation Policy

Last updated: December 30, 2025

This Refund and Cancellation Policy applies to all services provided by Agoxn Solution (“Company”, “we”, “our”, “us”) through our website https://agoxn.com, including software development, website development, mobile application development, maintenance, and IT consulting services.

1. Service-Based Nature

Agoxn Solution offers customized, project-based, and digital services. Due to the nature of our services, once work has started on a project, refunds are generally not applicable.

2. Cancellation by Client

Clients may request cancellation of a project by submitting a written request via email to info@agoxn.com.

If the cancellation request is received before the project work has started, a partial or full refund may be considered after deducting administrative and consultation charges.
If the project has already started, no refund will be issued. The amount paid will be adjusted against the work already completed.

3. Advance Payments

All advance payments, booking amounts, or milestone payments are non-refundable unless otherwise explicitly agreed in writing. Advance payments secure project scheduling, resources, and planning.

4. Cancellation by Agoxn Solution

In rare cases where Agoxn Solution is unable to continue or deliver the service due to internal or unavoidable reasons, a refund may be processed on a pro-rata basis after evaluating the completed work.

5. No Refund Scenarios

Refunds will not be provided in the following cases:

Change of mind after project initiation.
Delays caused by lack of communication, content, or approvals from the client.
Dissatisfaction due to subjective preferences once work has been delivered as per agreed scope.
Third-party issues such as hosting, domain, APIs, payment gateways, or external software/services.

6. Revisions & Support

We provide revisions as per the agreed project scope. Additional changes or new requirements beyond the scope may incur extra charges and do not qualify for refunds.

7. Refund Processing

If a refund is approved, it will be processed within 7–10 business days using the original payment method. Transaction or gateway charges, if any, will be deducted from the refund amount.

8. Taxes & Fees

Any applicable taxes, government fees, or third-party charges already paid are non-refundable.

9. Changes to This Policy

Agoxn Solution reserves the right to update or modify this Refund & Cancellation Policy at any time without prior notice. Changes will be effective immediately upon posting on this page.

10. Contact Us

If you have any questions regarding this Refund & Cancellation Policy, please contact us:

Email: info@agoxn.com
Address: 55, Second Floor, Westend Marg, Lane-2, Saidulajab, Near Saket Metro Station, New Delhi, Delhi, 110030, India